OHE Frequently Asked Questions
What is the difference between Virgin Hair and RAW Hair?
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Our Virgin Hair is sourced from India, steam-processed to achieve its designated texture, and sourced from multiple donors. Our RAW Hair is sourced from Vietnam, comes from a single donor, and is unprocessed. Both collections offer distinct hair experiences, allowing you to choose the option that best fits your preferences and budget.
How many bundles do I need for a full install?
2
The number of bundles needed depends on your desired fullness, the lengths you select, and your installation method. Three bundles are a popular starting point for many traditional sew-ins, while longer lengths or fuller styles may require additional hair. If you're unsure, consult your stylist before purchasing.
Are OHE wigs pre-plucked and pre-bleached?
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Yes, our listed HD lace wigs feature pre-plucked hairlines and pre-bleached knots for a more natural-looking finish. Please review each product listing for its specific lace size, length, color, and other details before ordering.
Can I straighten, curl, or color my OHE hair?
4
YES! But- use heat cautiously, apply a heat protectant, and avoid overuse of excessive heat. Coloring or bleaching can affect the hair's condition, so we recommend caution with processing time or consulting an experienced professional before chemically processing your extensions or wig.
How long does shipping take?
Domestic orders typically arrive within 3–7 business days after purchase. Please note that delivery times may vary due to carrier schedules, logistics, weather conditions, product availability, and other unforeseen delays. While we strive to get your OHE order to you promptly, delivery timelines are estimates and are not guaranteed.
5
Can I return or exchange my order?
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All sales are considered final, and refunds are generally not offered. Exchanges may be considered for eligible items that are unused, uninstalled, unaltered, and in their original packaging. To be eligible, exchange requests must be submitted via email within [3–5 days] of delivery and approved by OHE before an item is returned.
Exchange Shipping Fees: Customers are responsible for any applicable shipping fees associated with approved exchanges, including the cost of shipping the item back to OHE and shipping the replacement item to the customer.
Items that have been worn, installed, washed, altered, or removed from their original packaging may not qualify for an exchange. If your order arrives damaged or incorrect, please contact us promptly with your order details and photos so we can review the issue and determine the appropriate resolution.
By placing an order, customers acknowledge and agree to these policies, subject to applicable law.
Email: customerservice@opulenthairexperience.com